HMRC Self Assessment help line closure
Recently the HMRC have announced that they have closed the telephone helpline for Self Assessments (0300 200 3310) over summer, reopening on 4 September 2023. As this is prior to the 2022/2023 Self Assessment tax return deadlines, taxpayers will be able to call the helpline and file a tax return on time.
The HMRC’s reasoning for this is to trial directing Self Assessment queries to their online services. Taxpayers will be instead directed to access the HMRC’S online guidance services along with their webchat and digital assistant.
According to HMRC almost any task that can be resolved via telephone can also be done via their webchat service. The Self Assessment webchat service is open from 8.00am to 7.30pm from Monday to Friday and 8.00am to 4pm on Saturday.
The webchat can be accessed by clicking ask HMRC online and asking the digital assistant for help. The digital assistant will try to deal with your query, if it can’t help then you can ask to speak to an adviser in the chat box. You may have to wait in queue for an advisor, or if there are none available you may have to keep trying.
If you encounter problems using HMRC’s online services, you can contact the HMRC online services helpdesk for help.
They will be able to assist you if you have problems submitting your tax return online as well as if you have lost your online service login details. If you have a disability or health condition that makes it difficult to use the HMRC online services, you can contact the online services helpdesk for support.
